Home > Dating Terms and Conditions
Please read our terms and conditions before using our services. By ticking
the box on our website confirming that you have read these terms and conditions,
or by using the website, registering with us or attending an event organised by
us, you acknowledge that you are bound by them and warrant to us that you have
the authority and capacity to enter into them and that you will at all times
comply with them.
1.1 In these conditions the following words have the following meanings
unless the context requires otherwise:
"Agreement" means the agreement between You and Us incorporating these terms
and conditions for the provision of the Service;
without limit all content, software, data, text, photographs, graphics, sound
"Liability" means the liability of any nature for any and all
damages, claims, proceedings, actions, awards, expenses, costs and any other
losses and/or liabilities;
"Member" means any person who has a minimum of a
basic registration on the website;
"Post" means display, exhibit, publish,
distribute, transmit and/or disclose Information on or in connection with the
Service, and the phrases "Posted" and "Posting" shall be constructed
"Profile" means the section of the Service containing details,
photographs and/or other Information about You;
"Service" means the service
provided by Us to You including, but not limited to, Us allowing You to browse
the Website, contact and/or be contacted by other Members through the Website
and/or Post Information on the Website;
"User" means any person who browses
"We, Us, Our" means Go Dating Limited trading as The Muslim Single Solution and The Asian Single
Solution and The Single Solution. Single Solution is a registered trademark.
"Website" means Our website at URL www.muslimsinglesolution.com (or
such other URL that We may use to provide the Service from time to
"You, Your, Yourself" who is the person using the website or other
services provided by us.
2. Key Conditions, All Services
2.1 We will not divulge your personal details i.e. real name, email,
address or phone number, to anyone without your express permission unless
required to do so by law.
2.2 We may use your contact details to inform
you of future events or offers which we think may be appropriate for you about
ourselves or our partners. All mailing and messaging preferences are selected as
positive by default. If you wish to change these, this can be done by selecting
Edit Profile. We will honour messaging preferences where possible
but to fully unsubscribe to communications from us, you must
delete your profile.
2.3 You may use the messaging system to make
genuine contact with other members. You may not use the website in connection
with any commercial venture and messages relating to other products and services
are not allowed.
2.4 Anyone who abuses or is abusive on the messaging
system will have their user details suspended or deleted without refund and not
be allowed to attend any event.
2.5 You warrant and represent to us that
all information posted on your profile is true and will be kept up to date.
Anyone who has entered incorrect information e.g. age, will be asked to correct
this information and may be removed from the website in the event of non
compliance, or be denied entry to an event without compensation.
you choose to post a photo you acknowledge that it will be shown on the website,
and that we may market your profile and photo to users of the website by email.
You may select to hide your profile by selecting the "remove from searches" or
"Hidden" option. You can also mark each photo as "favourites only", in
which case it will only show to other users if you have added them to
favourites, sent them a wink, or a message.
2.7 The Single Solution
accepts no liability to any loss suffered by use of our services, other than as
a direct result of our negligence. In all cases compensation is limited to the
amounts paid for event tickets, credits or premium membership.
cannot guarantee you will meet the love of your life at any event and we take no
responsibility for any emotional or physical distress that may come to you at
any point and in the future (including in old age) from someone you meet at any
event or otherwise through our services.
2.9 This website and its
contents are the property of Go Dating Ltd trading as The Single Solution.
Information and content contained herein should not be copied or distributed in
whole or in part in any written format without the written permission of The
Single Solution. © The Single Solution 2002-2011
2.10 We offer no
warranty that The Single Solution websites will be error free, or that
connectivity will be always available.
3. Events Key Conditions
3.1 All ticket sales and entry to events is subject to our or the
management of the venue's discretion. Anyone dressed inappropriately, drunk,
behaving inappropriately or deemed not to be a professional may be excluded from
the events and/or removed from the website. Compensation is limited to the price
paid for future events.
3.2 No refunds are provided if you cannot attend
an event, or for any other reason unless we are clearly at fault (see below).
Transfers to other events, are entirely at our discretion and subject to 24
hours notice having been given from the start time of the event.
we cancel an event we will provide a refund or credit for another
3.4 We reserve the right to change an event date to another date
within a reasonable number of days from the original date. Refunds may be given
should you not wish to attend on this alternative date, except where the change
is due to external factors such as (and without limitation to) industrial
action, bad weather, power cuts or any other factor outside our control etc.
Once notified of a significant change by email, you will be given 48 hours to
decide if you would like a refund. After this time, all refunds will be
3.5 We reserve the right to move the event to another
location of similar standard. Refunds may be given should you not wish to attend
this alternative venue, but only where it is not of an equivalent standard or
not within a reasonable distance of the original venue. Once notified of a
significant change by email, you will be given 48 hours to decide if you would
like a refund. After this time, all refunds will be discretionary.
3.6 To protect other attendees, we reserve the right to ask for
identification and proof of age before granting entry to an event.
3.7 For an event run by a franchisee or third party, any potential
claims are to be settled directly between you and the other party. The
proprietors of The Single Solution are in no way liable for loss caused by
franchisees or any other third party (save for loss caused by our negligence).
3.8 Premium and Premium Plus members are entitled to a discount as
shown on each individual event details page. Discounts for the member, and their
friends are only provided if the user is logged into their profile and uses the
Add a friend feature. Discounts are available to Premium members when joining a
wait list using the website. Discounts are not available if the member is adding
a friend to any waiting list.
4. Online Dating and Messaging Key Conditions
4.1 Online Dating site is funded by credit purchase or by upgrading to
Premium or Premium Plus membership. Certain features such as the viewing of
photo albums, messaging, and the advanced search are only available to users
with credits, or Premium or Premium Plus members.
4.2 For Premium Plus
or Premium members there is no additional charge for sending messages.
Otherwise, there is a charge of one credit for sending a message unless you were
at an event with someone in the previous 7 (seven) days.
4.3 For Premium
Plus members there is no additional charge if you wish to pay for the recipient
to be able to read and reply to your message (reply paid message). For Premium
or basic members there is a charge of one credit per reply paid message.
4.4 The messaging system is a means for users to contact other members
for personal reasons only. We make no guarantee that another user will read or
reply to messages.
4.5 You warrant that you will not post personal
details such as your telephone number, fax number, address and email address or
your membership status in the public areas of your profile or any other
information which would enable other users to contact you
4.6 You are responsible for ensuring that you maintain the
confidentiality of any password used by you and you must not permit any third
party to use the website with your password.
4.7 You acknowledge that
other users will be able to view your profile and that the website is in
the public domain.
4.8 Where a user has requested to receive SMS
messages, you may opt to send an SMS notification. There is a charge of one
credit for the website to send an SMS notification to the recipient of your
message, except for Premium Plus members where there is no additional charge. We
make no guarantee that the SMS will actually be received by the intended
recipient or that they will act on it. No refund of credits will be made for
undelivered SMS messages.
4.9 We will not refund credits where a user
does not get a reply from a message, or for unused credits or for any other
4.10 Anyone abusing the service e.g. posting inappropriate
content or photos to their profile, or anyone who is deemed by us not to
fit in with the general profile of other members, will be asked to change the
content or may be removed from the website. You acknowledge that we are not
obliged to give an explanation.
4.11 Messages will automatically be
deleted after 60 days.
4.12 If not used, credits will last a maximum of 2 years. You will be charged 5 credits at each 30 day anniversary since your last credit purchase or award.
4.13 Premium and Premium Plus memberships
are subject to our fair use policy, which is 500 messages, and 100 SMS messages
4.14 By subscribing to Premium or Premium Plus membership you
are entering a contract with Go Dating Ltd for a renewable subscription.
Memberships will automatically renew at expiry at the rate in force when
the Member first upgraded until cancelled by the Member or until a maximum of 36 months has passed. You specifically
authorise us to make these charges to the payment method selected at the
time of the renewal - stored Debit or Credit Card, or Paypal. Members are responsible for managing their subscriptions,
and can cancel at any time online, by entering the Account Details section and
following the instructions and steps after clicking on the cancel billing link
until billing is confirmed as cancelled. Members may also cancel billing by
deleting their profile. Requests to cancel may be given in writing, by
registered post to our registered office, subject to 7 days notice. No refunds
will be provided where the member fails to cancel billing according to these
conditions, except at our discretion. After termination, any subsequent upgrade
to Premium or Premium Plus will be at the prevailing rate as advertised on the
website. From time to time members may be offered a discount on their
memberships. All offers are subject to the terms advertised at the time of the
4.15 Users may upgrade from Premium to Premium Plus for a one off
payment which will be shown on screen at the prevailing rate. This will not
change the expiry date, and will cover the period until the expiry of the
initial term. At expiry the membership will be renewed at the Premium Plus rate
which prevailed at the time of the upgrade to Premium Plus and for the term
selected by the member when making the upgrade.
4.16 If we are unable
to renew a Premium or Premium Plus subscription because the user does not have a
valid stored card, then the Premium or Premium Plus agreement will be deemed to
have been terminated at expiry. Privileges will be then be suspended until the
user renews the membership.
4.17 If registering for a trial Premium
membership, you authorise us to pre-authorise your credit or debit card with the
one month subscription package in force at that time. Unless cancelled, at the
end of the trial your card will be charged this pre-auth amount, and your
account will become a regular Premium subscription account. If the trial
membership is cancelled before it expires, then it will end immediately, and you
will not be charged. Cancellation can be made on the website, under account
details. Cancellation may also be made in writing, in which case we require
seven days notice.
4.18 In regards to all Premium or Premium plus
memberships, expiry and repeat billing will occur at or around 3am the day after
the expiry date given.
4.19 The chat feature is available for members to make
genuine personal contact with other members and is subject to the same rules as
messaging. Premium members may chat with other Premium or Premium Plus members
only. Premium Plus members may chat with any member. Due to capacity
restrictions or any other reason, we cannot guarantee that the chat feature will
always be available.
5.1 By applying to become a Member You warrant and represent to Us
5.1.1 You are over 18 years old;
5.1.2 You have not been
convicted of any offence relating to violence and/or any offence under the
Protection from Harassment Act 1997 (or under any statutory enactment replacing
and/or amending such Act); and/or
5.1.3 You have not been subject to any
injunction or any order to pay damages under the Protection from Harassment Act
1997 (or under any statutory enactment replacing and/or amending such
5.2 If You are not able or not willing to give the warranties and
representations set out in clause 5.1 above then You are not entitled to use the
6. Other Detailed conditions
6.1 By registering with the website, and/or making a purchase on the
website you agree to be bound by these terms and conditions and any updates to
the terms and conditions that may be posted to the website if you continue to
use the service thereafter.
6.2 You agree to be bound by all applicable
laws and regulations which apply to your use of the website and the service.
6.3 Registration with the website does not constitute an agreement from
us to offer any service.
6.4 You may terminate this agreement at any
time by deleting your profile, which can be found under Edit Profile. No refunds
are paid in this case whether done intentionally or through error.
6.5 Prices for services are those displayed on the website at the time
of payment. We reserve the right to adjust prices for recurring subscriptions in
the event of a VAT rate change.
will be notified 30 days in advance
6.7 All refunds are subject to a
£2.50 administration charge.
6.8 If any payments are charged back or reversed with
your payment provider, bank, or Paypal this will not release you from any of the obligations of these terms
and conditions. In the event of a charge back of a legitimate charge, you will
be charged an additional administration fee of £75 (incl VAT) per transaction.
6.9 All conditions apply to both events organised by the proprietors of
The Single Solution and those organised by franchisees
6.10 The Single
Solution cannot and do not verify personal information on our Members or guests,
such as marital status or any other aspects of their general background. It is
your responsibility to verify any details of other members and guests as you see
6.11 You are solely responsible for your interactions with other
users or Members. The Single Solution is not responsible for the conduct of
users or Members either online or offline. Please use common sense and caution
when using the website and dealing with other users or Members offline.
6.12 The Single Solution may provide links to third party websites. The
Single Solution does not endorse or recommend such websites and you should
satisfy yourself that any goods or services on such websites are suitable for
6.13 You will not communicate any information in
relation to or advertise or attempt to advertise any products or services to any
other registered customers of The Single Solution or users of this website
unless specifically agreed in writing by The Single Solution.
will not make any illegal and/or unauthorised use of the website, including
without limitation, collecting usernames and/or email addresses or SMS numbers
of users for the purposes of sending unsolicited mail, or unauthorised framing
of or linking to the website.
6.15 You will not use the website or the
service to engage in any form of harassment or offensive behaviour including but
not limited to the posting of communications, pictures or recordings which
contain libellous, slanderous, abusive or defamatory statements or racist,
pornographic, obscene or offensive language.
6.16 You agree that
neither The Single Solution nor any of its associates is liable for any damages,
direct or indirect, that may in any way arise out of The Single Solution
services or the use of the website. This includes, without limitation, damages
arising out of meeting or communicating with other users.
Single Solution reserves the right to take action at our discretion, which may
include baring / eviction from either events or the web site, to maintain a
comfortable and safe environment for our guests. All complaints about language
and behaviour are treated seriously and will be investigated.
use of The Single Solution service is for your sole, personal non commercial
use. You may not authorize others to use your user details, and you may not
assign or otherwise transfer your account to any other person or entity
6.19 Filming and photography may take place at any event for
promotional purposes. We will endeavour to give a minimum 24 hours notice. In no
circumstances will The Single Solution be liable to any losses or damages in
respect of images taken at an event, although we will make every effort to
exclude those who wish to protect their own image.
6.20 All the content
on the website is under copyright and is either owned by or licensed to The
Single Solution, and you will not take text or images from it without written
permission from The Single Solution or remove, modify or alter any registered or
unregistered marks or logos owned by The Single Solution.
publishing or displaying any content, messages, photos or profiles on any public
area of the website you automatically grant and you represent and warrant that
you have the right to grant to The Single Solution an irrevocable, perpetual,
non-exclusive, fully paid, worldwide licence to use, copy, perform, display and
distribute such content, messages, photos or profiles and to prepare derivative
works of, or incorporate into other works, such content, messages, photos or
profiles and to grant and authorise sub-licences of such content, messages,
photos and profiles. In respect of such dealings by The Single Solution and its
sub-licensees you hereby unconditionally and irrevocably waive any moral rights
which you may have in the content, messages, photos or profiles under Part 1,
Chapter IV of the Copyright Designs and Patents Act 1988 and any similar or
corresponding foreign rights.
6.22 Disclaimer of Warranty: The Single
Solution and associated franchisees provide service on an "as is" basis and
grants no warranties of any kind, expressed, implied, statutory, in any
communication with The Single Solution or its representatives, or otherwise with
respect to the service. The Single Solution and associated franchisees
specifically disclaims any implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. Although we make every effort to design
a secure on-line service, using secure servers and other secure technology with
a high level of reliability, The Single Solution and associated franchisees do
not warrant that your use of The Single Solution service will be secure,
uninterrupted, always available, or error-free, or will meet your requirements,
or that any defects in the service will be corrected. The Single Solution and
associated franchisees disclaims liability for, and no warranty is made with
respect to, connectivity and availability
6.23 Personal data including
6.24 Limitation of Liability: In no event will The Single Solution and
associated franchisees be liable to you for any incidental, consequential, or
indirect damages (including, but not limited to, damages for loss of data, loss
of programs, cost of procurement of substitute services or service
interruptions) arising out of the use of or inability to use The Single Solution
, even if The Single Solution or its agents or representatives know or have been
advised of the possibility of such damages, or to any person other than you.
Notwithstanding anything to the contrary contained herein, The Single Solution
's and associated franchisees liability to you for any cause whatsoever, and
regardless of the form of the action, will at all times be limited to the amount
paid, if any, by you to The Single Solution and associated franchisees for the
service during the term of membership. The Single Solution and associated
franchisees do not screen the members registering for services offered by The
Single Solution and associated franchisees in any way. As a result The Single
Solution and associated franchisees will not be liable for any damages, direct,
indirect, incidental and/or consequential, arising out of the use of this
service, including, without limitation, to damages arising out of communicating
and/or meeting with other users of this service, or introduced to you via this
service. Such damages include, without limitation, physical damages, bodily
injury and or emotional distress and discomfort. The Single Solution and
associated franchisees are not liable for the integrity of statements made by
users as to their identity, marital status and general background. It is
incumbent and advised upon the user to verify any and all information relating
to but not limited to this subject. It is advised to check references of any
user. Nothing in this Agreement shall exclude or limit The Single Solution's
liability for death or personal injury due to The Single Solution's negligence
or any liability which is due to The Single Solution's fraud or any other
liability which is not permitted to be excluded or limited as a matter of law.
Nothing in this Agreement shall exclude or limit any of your statutory rights
which may not be excluded or limited due to you acting as a consumer.
6.25 Indemnity: You agree to indemnify and keep indemnified The Single
Solution against any and all losses, proceedings, lost profits, damages, awards,
expenses, costs (including increased administration costs and legal costs on a
full indemnity basis), claims, actions and any other losses and/or liabilities
suffered by Us and arising from and/or relating to your use of the service,
website and/or other material posted on or via the website by you and/or arising
from or due to any breach of contract, any tortious act and/or omission and/or
any breach of statutory duty by you.
6.26 This Agreement is governed by
and interpreted in accordance with English law and the parties agree to submit
to the exclusive jurisdiction of the English courts. If any clause is found to
be unenforceable that part shall be enforced to the maximum extent permissible
so as to give effect to the intent of the parties and such unenforceability does
not invalidate any other clause or any other part of this agreement.
6.27 If you are a "Consumer" as defined in the Consumer Protection
(Distance Selling) Regulations 2000 you may cancel paid membership by
giving us written notice within 7 working days of purchase. Within 30 days of
your notice we will refund the payment by credit card refund or debit card
refund. However, this right of cancellation does not apply once you have started
to use our service by sending or reading (opening) messages, opening photo
albums, using advanced searches or otherwise utilizing the full member
services. This clause does not apply to the purchase of events which are
6.28 This Agreement does not create any rights under the
Contracts (Rights of Third Parties) Act 1999 which are enforceable by any person
who is either not a party to it or who is not a provider of the relevant goods
6.29 You agree that The Single Solution has the right to
assign this Agreement.
6.30 The Single Solution is the trading name of
Go Dating Ltd. These terms and conditions are the property of Go Dating Limited
(trading as The Single Solution) a private limited company incorporated in
England and Wales with registered Company number: 04546749 (VAT number:
93790099) whose registered office is at 46 Manchester Street, London W1U 7LS,
6.31 Registered with UK Data Protection, number