Terms and Conditions


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Please read our terms and conditions before using our services. By ticking the box on our website confirming that you have read these terms and conditions, or by using the website, registering with us or attending an event organised by us, you acknowledge that you are bound by them and warrant to us that you have the authority and capacity to enter into them and that you will at all times comply with them.

1. Definitions

1.1 In these conditions the following words have the following meanings unless the context requires otherwise:

"Agreement" means the agreement between You and Us incorporating these terms and conditions for the provision of the Service;
"Information" includes without limit all content, software, data, text, photographs, graphics, sound and video;
"Liability" means the liability of any nature for any and all damages, claims, proceedings, actions, awards, expenses, costs and any other losses and/or liabilities;
"Member" means any person who has a minimum of a basic registration on the website;
"Post" means display, exhibit, publish, distribute, transmit and/or disclose Information on or in connection with the Service, and the phrases "Posted" and "Posting" shall be constructed accordingly;
"Profile" means the section of the Service containing details, photographs and/or other Information about You;
"Service" means the service provided by Us to You including, but not limited to, Us allowing You to browse the Website, contact and/or be contacted by other Members through the Website and/or Post Information on the Website;
"User" means any person who browses the Website;
"We, Us, Our" means Go Dating Limited trading as The Muslim Single Solution and The Asian Single Solution and The Single Solution. Single Solution is a registered trademark.
"Website" means Our website at URL www.muslimsinglesolution.com (or such other URL that We may use to provide the Service from time to time);
"You, Your, Yourself" who is the person using the website or other services provided by us.

2. Key Conditions,  All Services

2.1 We will not divulge your personal details i.e. real name, email, address or phone number, to anyone without your express permission unless required to do so by law.
2.2 We may use your contact details to inform you of future events or offers which we think may be appropriate for you about ourselves or our partners. All mailing and messaging preferences are selected as positive by default. If you wish to change these, this can be done by selecting Edit Profile. We will honour messaging preferences where possible but to fully unsubscribe to communications from us, you must delete your profile.
2.3 You may use the messaging system to make genuine contact with other members. You may not use the website in connection with any commercial venture and messages relating to other products and services are not allowed.
2.4 Anyone who abuses or is abusive on the messaging system will have their user details suspended or deleted without refund and not be allowed to attend any event.
2.5 You warrant and represent to us that all information posted on your profile is true and will be kept up to date. Anyone who has entered incorrect information e.g. age, will be asked to correct this information and may be removed from the website in the event of non compliance, or be denied entry to an event without compensation.
2.6 If you choose to post a photo you acknowledge that it will be shown on the website, and that we may market your profile and photo to users of the website by email. You may select to hide your profile by selecting the "remove from searches" or "Hidden" option. You can also mark each photo as "favourites only", in which case it will only show to other users if you have added them to favourites, sent them a wink, or a message.
2.7 The Single Solution accepts no liability to any loss suffered by use of our services, other than as a direct result of our negligence. In all cases compensation is limited to the amounts paid for event tickets, credits or premium membership.
2.8 We cannot guarantee you will meet the love of your life at any event and we take no responsibility for any emotional or physical distress that may come to you at any point and in the future (including in old age) from someone you meet at any event or otherwise through our services.
2.9 This website and its contents are the property of Go Dating Ltd trading as The Single Solution. Information and content contained herein should not be copied or distributed in whole or in part in any written format without the written permission of The Single Solution. © The Single Solution 2002-2011
2.10 We offer no warranty that The Single Solution websites will be error free, or that connectivity will be always available.


3. Events Key Conditions

3.1 All ticket sales and entry to events is subject to our or the management of the venue's discretion. Anyone dressed inappropriately, drunk, behaving inappropriately or deemed not to be a professional may be excluded from the events and/or removed from the website. Compensation is limited to the price paid for future events.
3.2 No refunds are provided if you cannot attend an event, or for any other reason unless we are clearly at fault (see below). Transfers to other events, are entirely at our discretion and subject to 24 hours notice having been given from the start time of the event.
3.3 If we cancel an event we will provide a refund or credit for another event.
3.4 We reserve the right to change an event date to another date within a reasonable number of days from the original date. Refunds may be given should you not wish to attend on this alternative date, except where the change is due to external factors such as (and without limitation to) industrial action, bad weather, power cuts or any other factor outside our control etc. Once notified of a significant change by email, you will be given 48 hours to decide if you would like a refund. After this time, all refunds will be discretionary.
3.5 We reserve the right to move the event to another location of similar standard. Refunds may be given should you not wish to attend this alternative venue, but only where it is not of an equivalent standard or not within a reasonable distance of the original venue. Once notified of a significant change by email, you will be given 48 hours to decide if you would like a refund. After this time, all refunds will be discretionary.
3.6 To protect other attendees, we reserve the right to ask for identification and proof of age before granting entry to an event.
3.7 For an event run by a franchisee or third party, any potential claims are to be settled directly between you and the other party. The proprietors of The Single Solution are in no way liable for loss caused by franchisees or any other third party (save for loss caused by our negligence).
3.8 Premium and Premium Plus members are entitled to a discount as shown on each individual event details page. Discounts for the member, and their friends are only provided if the user is logged into their profile and uses the Add a friend feature. Discounts are available to Premium members when joining a wait list using the website. Discounts are not available if the member is adding a friend to any waiting list.

4.  Online Dating and Messaging Key Conditions

4.1 Online Dating site is funded by credit purchase or by upgrading to Premium or Premium Plus membership. Certain features such as the viewing of photo albums, messaging, and the advanced search are only available to users with credits, or Premium or Premium Plus members.
4.2 For Premium Plus or Premium members there is no additional charge for sending messages. Otherwise, there is a charge of one credit for sending a message unless you were at an event with someone in the previous 7 (seven) days.
4.3 For Premium Plus members there is no additional charge if you wish to pay for the recipient to be able to read and reply to your message (reply paid message). For Premium or basic members there is a charge of one credit per reply paid message.
4.4 The messaging system is a means for users to contact other members for personal reasons only. We make no guarantee that another user will read or reply to messages.
4.5 You warrant that you will not post personal details such as your telephone number, fax number, address and email address or your membership status in the public areas of your profile or any other information which would enable other users to contact you directly.
4.6 You are responsible for ensuring that you maintain the confidentiality of any password used by you and you must not permit any third party to use the website with your password.
4.7 You acknowledge that other users will be able to view your profile and that the website is in the public domain.
4.8 Where a user has requested to receive SMS messages, you may opt to send an SMS notification. There is a charge of one credit for the website to send an SMS notification to the recipient of your message, except for Premium Plus members where there is no additional charge. We make no guarantee that the SMS will actually be received by the intended recipient or that they will act on it. No refund of credits will be made for undelivered SMS messages.
4.9 We will not refund credits where a user does not get a reply from a message, or for unused credits or for any other reason.
4.10 Anyone abusing the service e.g. posting inappropriate content or photos to their profile, or anyone who is deemed by us not to fit in with the general profile of other members, will be asked to change the content or may be removed from the website. You acknowledge that we are not obliged to give an explanation.
4.11 Messages will automatically be deleted after 60 days.
4.12  If not used, credits will last a maximum of 2 years. You will be charged 5 credits at each 30 day anniversary since your last credit purchase or award.
4.13 Premium and Premium Plus memberships are subject to our fair use policy, which is 500 messages, and 100 SMS messages per month.
4.14 By subscribing to Premium or Premium Plus membership you are entering a contract with Go Dating Ltd for a renewable subscription. Memberships will automatically renew at expiry at the rate in force when the Member first upgraded until cancelled by the Member or until a maximum of 36 months has passed. You specifically authorise us to make these charges to the payment method selected at the time of the renewal - stored Debit or Credit Card, or Paypal. Members are responsible for managing their subscriptions, and can cancel at any time online, by entering the Account Details section and following the instructions and steps after clicking on the cancel billing link until billing is confirmed as cancelled. Members may also cancel billing by deleting their profile. Requests to cancel may be given in writing, by registered post to our registered office, subject to 7 days notice. No refunds will be provided where the member fails to cancel billing according to these conditions, except at our discretion. After termination, any subsequent upgrade to Premium or Premium Plus will be at the prevailing rate as advertised on the website. From time to time members may be offered a discount on their memberships. All offers are subject to the terms advertised at the time of the offer.
4.15 Users may upgrade from Premium to Premium Plus for a one off payment which will be shown on screen at the prevailing rate. This will not change the expiry date, and will cover the period until the expiry of the initial term. At expiry the membership will be renewed at the Premium Plus rate which prevailed at the time of the upgrade to Premium Plus and for the term selected by the member when making the upgrade.
4.16 If we are unable to renew a Premium or Premium Plus subscription because the user does not have a valid stored card, then the Premium or Premium Plus agreement will be deemed to have been terminated at expiry. Privileges will be then be suspended until the user renews the membership.
4.17 If registering for a trial Premium membership, you authorise us to pre-authorise your credit or debit card with the one month subscription package in force at that time. Unless cancelled, at the end of the trial your card will be charged this pre-auth amount, and your account will become a regular Premium subscription account. If the trial membership is cancelled before it expires, then it will end immediately, and you will not be charged. Cancellation can be made on the website, under account details. Cancellation may also be made in writing, in which case we require seven days notice.
4.18 In regards to all Premium or Premium plus memberships, expiry and repeat billing will occur at or around 3am the day after the expiry date given.
4.19 The chat feature is available for members to make genuine personal contact with other members and is subject to the same rules as messaging. Premium members may chat with other Premium or Premium Plus members only. Premium Plus members may chat with any member. Due to capacity restrictions or any other reason, we cannot guarantee that the chat feature will always be available.


5.  Eligibility

5.1 By applying to become a Member You warrant and represent to Us that:
5.1.1 You are over 18 years old;
5.1.2  You have not been convicted of any offence relating to violence and/or any offence under the Protection from Harassment Act 1997 (or under any statutory enactment replacing and/or amending such Act); and/or
5.1.3 You have not been subject to any injunction or any order to pay damages under the Protection from Harassment Act 1997 (or under any statutory enactment replacing and/or amending such Act).
5.2 If You are not able or not willing to give the warranties and representations set out in clause 5.1 above then You are not entitled to use the service.

6. Other Detailed conditions

6.1 By registering with the website, and/or making a purchase on the website you agree to be bound by these terms and conditions and any updates to the terms and conditions that may be posted to the website if you continue to use the service thereafter.
6.2 You agree to be bound by all applicable laws and regulations which apply to your use of the website and the service.
6.3 Registration with the website does not constitute an agreement from us to offer any service.
6.4 You may terminate this agreement at any time by deleting your profile, which can be found under Edit Profile. No refunds are paid in this case whether done intentionally or through error.
6.5 Prices for services are those displayed on the website at the time of payment. We reserve the right to adjust prices for recurring subscriptions in the event of a VAT rate change.
6.6 If we change our Privacy Policy you will be notified 30 days in advance
6.7 All refunds are subject to a £2.50 administration charge.
6.8 If any payments are charged back or reversed with your payment provider, bank, or Paypal this will not release you from any of the obligations of these terms and conditions. In the event of a charge back of a legitimate charge, you will be charged an additional administration fee of £75 (incl VAT) per transaction.
6.9 All conditions apply to both events organised by the proprietors of The Single Solution and those organised by franchisees
6.10 The Single Solution cannot and do not verify personal information on our Members or guests, such as marital status or any other aspects of their general background. It is your responsibility to verify any details of other members and guests as you see fit.
6.11 You are solely responsible for your interactions with other users or Members. The Single Solution is not responsible for the conduct of users or Members either online or offline. Please use common sense and caution when using the website and dealing with other users or Members offline.
6.12 The Single Solution may provide links to third party websites. The Single Solution does not endorse or recommend such websites and you should satisfy yourself that any goods or services on such websites are suitable for your requirements.
6.13 You will not communicate any information in relation to or advertise or attempt to advertise any products or services to any other registered customers of The Single Solution or users of this website unless specifically agreed in writing by The Single Solution.
6.14 You will not make any illegal and/or unauthorised use of the website, including without limitation, collecting usernames and/or email addresses or SMS numbers of users for the purposes of sending unsolicited mail, or unauthorised framing of or linking to the website.
6.15 You will not use the website or the service to engage in any form of harassment or offensive behaviour including but not limited to the posting of communications, pictures or recordings which contain libellous, slanderous, abusive or defamatory statements or racist, pornographic, obscene or offensive language.
6.16 You agree that neither The Single Solution nor any of its associates is liable for any damages, direct or indirect, that may in any way arise out of The Single Solution services or the use of the website. This includes, without limitation, damages arising out of meeting or communicating with other users.
6.17 The Single Solution reserves the right to take action at our discretion, which may include baring / eviction from either events or the web site, to maintain a comfortable and safe environment for our guests. All complaints about language and behaviour are treated seriously and will be investigated.
6.18 Your use of The Single Solution service is for your sole, personal non commercial use. You may not authorize others to use your user details, and you may not assign or otherwise transfer your account to any other person or entity
6.19 Filming and photography may take place at any event for promotional purposes. We will endeavour to give a minimum 24 hours notice. In no circumstances will The Single Solution be liable to any losses or damages in respect of images taken at an event, although we will make every effort to exclude those who wish to protect their own image.
6.20 All the content on the website is under copyright and is either owned by or licensed to The Single Solution, and you will not take text or images from it without written permission from The Single Solution or remove, modify or alter any registered or unregistered marks or logos owned by The Single Solution.
6.21 By publishing or displaying any content, messages, photos or profiles on any public area of the website you automatically grant and you represent and warrant that you have the right to grant to The Single Solution an irrevocable, perpetual, non-exclusive, fully paid, worldwide licence to use, copy, perform, display and distribute such content, messages, photos or profiles and to prepare derivative works of, or incorporate into other works, such content, messages, photos or profiles and to grant and authorise sub-licences of such content, messages, photos and profiles. In respect of such dealings by The Single Solution and its sub-licensees you hereby unconditionally and irrevocably waive any moral rights which you may have in the content, messages, photos or profiles under Part 1, Chapter IV of the Copyright Designs and Patents Act 1988 and any similar or corresponding foreign rights.
6.22 Disclaimer of Warranty: The Single Solution and associated franchisees provide service on an "as is" basis and grants no warranties of any kind, expressed, implied, statutory, in any communication with The Single Solution or its representatives, or otherwise with respect to the service. The Single Solution and associated franchisees specifically disclaims any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Although we make every effort to design a secure on-line service, using secure servers and other secure technology with a high level of reliability, The Single Solution and associated franchisees do not warrant that your use of The Single Solution service will be secure, uninterrupted, always available, or error-free, or will meet your requirements, or that any defects in the service will be corrected. The Single Solution and associated franchisees disclaims liability for, and no warranty is made with respect to, connectivity and availability
6.23 Personal data including registration data collected from you is subject to The Single Solution's Privacy Policy
6.24 Limitation of Liability: In no event will The Single Solution and associated franchisees be liable to you for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of data, loss of programs, cost of procurement of substitute services or service interruptions) arising out of the use of or inability to use The Single Solution , even if The Single Solution or its agents or representatives know or have been advised of the possibility of such damages, or to any person other than you. Notwithstanding anything to the contrary contained herein, The Single Solution 's and associated franchisees liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to The Single Solution and associated franchisees for the service during the term of membership. The Single Solution and associated franchisees do not screen the members registering for services offered by The Single Solution and associated franchisees in any way. As a result The Single Solution and associated franchisees will not be liable for any damages, direct, indirect, incidental and/or consequential, arising out of the use of this service, including, without limitation, to damages arising out of communicating and/or meeting with other users of this service, or introduced to you via this service. Such damages include, without limitation, physical damages, bodily injury and or emotional distress and discomfort. The Single Solution and associated franchisees are not liable for the integrity of statements made by users as to their identity, marital status and general background. It is incumbent and advised upon the user to verify any and all information relating to but not limited to this subject. It is advised to check references of any user. Nothing in this Agreement shall exclude or limit The Single Solution's liability for death or personal injury due to The Single Solution's negligence or any liability which is due to The Single Solution's fraud or any other liability which is not permitted to be excluded or limited as a matter of law. Nothing in this Agreement shall exclude or limit any of your statutory rights which may not be excluded or limited due to you acting as a consumer.
6.25 Indemnity: You agree to indemnify and keep indemnified The Single Solution against any and all losses, proceedings, lost profits, damages, awards, expenses, costs (including increased administration costs and legal costs on a full indemnity basis), claims, actions and any other losses and/or liabilities suffered by Us and arising from and/or relating to your use of the service, website and/or other material posted on or via the website by you and/or arising from or due to any breach of contract, any tortious act and/or omission and/or any breach of statutory duty by you.
6.26 This Agreement is governed by and interpreted in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts. If any clause is found to be unenforceable that part shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties and such unenforceability does not invalidate any other clause or any other part of this agreement.
6.27 If you are a "Consumer" as defined in the Consumer Protection (Distance Selling) Regulations 2000 you may cancel paid membership by giving us written notice within 7 working days of purchase. Within 30 days of your notice we will refund the payment by credit card refund or debit card refund. However, this right of cancellation does not apply once you have started to use our service by sending or reading (opening) messages, opening photo albums, using advanced searches or otherwise utilizing the full member services. This clause does not apply to the purchase of events which are non-refundable.
6.28 This Agreement does not create any rights under the Contracts (Rights of Third Parties) Act 1999 which are enforceable by any person who is either not a party to it or who is not a provider of the relevant goods or services.
6.29 You agree that The Single Solution has the right to assign this Agreement.
6.30 The Single Solution is the trading name of Go Dating Ltd. These terms and conditions are the property of Go Dating Limited (trading as The Single Solution) a private limited company incorporated in England and Wales with registered Company number: 04546749 (VAT number: 93790099) whose registered office is at 46 Manchester Street, London W1U 7LS, United Kingdom.
6.31 Registered with UK Data Protection, number Z9142133